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* * * * SPECIAL NOTE * * * *
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Shipping charges are non-refundable. Customers
are responsible for shipping charges associated
with returning product to us unless the product
was defective or received in error. |
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Standard Return Policy: 30 Day
Return Policy |
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| NetLink Enterprises has a 30-day return
policy. If you are unhappy with your purchase,
return it to us within 30 days in the original
packaging and original condition and we will
give you your choice of a refund or exchange. No
restocking fee applies. If purchase is returned
without original packaging and not in original
condition, a 25% restocking fee will apply, no
exceptions. |
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Damaged Items |
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| All items are inspected prior to shipment
and are shipped insured. We are not responsible
for damage incurred in shipping. If your package
is damaged in shipment, you must save all
packing materials and contact the carrier (UPS
at 1-800-PICKUPS or the US Postal Service)
immediately. DO NOT RETURN THE PACKAGE TO US,
but do contact us and let us know that there is
a problem so that we may follow up with the
carrier. |
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Exchanges, Credits, and
Returns |
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| You must Contact us by email prior to
returning any item so that a Return
Authorization Number can be issued. Please
include your order number, name and items
ordered in the email. Merchandise returned
without a Return Authorization Number will be
returned to sender. Once you have a Return
Authorization Number, please return item in
original packaging and condition. Please be sure
to write the Return Authorization Number on the
outside of the box and send the package postpaid
and insured. Include a copy of your invoice as
well as a note explaining the reason for the
return. We reserve the right to charge a 25%
restocking fee if purchase is returned without
original packaging and not in original
condition. Please allow up to 14 days for
processing of returns. |
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Refunds |
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| We'll notify you via e-mail of your refund
once we've received and processed the returned
item. You can expect a refund in the same form
of payment originally used for purchase within
14 business days of our receiving your return. |
